Privacy Policy

1. Data We Collect

Clients: Name, phone number, email, digital address, GPS location (if permitted), payment records.

Providers: Full legal name, date of birth, Ghana Card number and images, qualifications, certificates, contact details, location, payment account details.

All users: Login credentials (hashed), session data, IP addresses, usage analytics.

2. How We Use Your Data

• To verify provider identities and qualifications
• To match clients with appropriate providers
• To process payments via Paystack
• To send booking confirmations, invoices, and notifications
• To handle complaints and disputes
• To improve our services

3. Data Storage & Security

Your data is stored on secure servers. Sensitive information (such as Ghana Card numbers) is encrypted using AES-256-GCM. We implement industry-standard security measures including HTTPS encryption, secure password hashing (Argon2id), and access controls.

4. Third-Party Sharing

We share data only with:

• Paystack — for payment processing
• Google — for maps and location services (if you permit)
• Email providers — for transactional emails

We never sell your data to third parties.

5. Your Rights (Under Act 843)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Withdraw consent at any time

6. Data Retention

Financial records are retained for 7 years as required by law. Rejected provider applications are retained for 2 years. You may request earlier deletion subject to legal obligations.

7. Cookies

We use essential cookies for login sessions and preferences. See our Cookie Policy for details.

8. Contact Our Data Protection Officer

For privacy concerns or data requests: privacy@nestcareghana.org