Terms & Conditions

1. Acceptance of Terms

By accessing or using NestCareGh ("the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Platform.

2. Eligibility

You must be at least 18 years old to use this Platform. Providers must pass our verification process before offering services. Clients must provide accurate contact and address information.

3. Services

NestCareGh is a marketplace connecting clients with independent service providers (nurses, caregivers, and cleaners). We are not the employer of any provider. Providers are independent contractors responsible for their own taxes, insurance, and compliance with applicable laws.

4. Booking & Payment

All bookings must be paid in advance through our secure payment gateway (Paystack). Prices are set by our Booking Officer and include service fees and transport fees. Payment is due within 7 days of invoice issuance.

5. Cancellation & Refunds

Cancellations made more than 24 hours before the scheduled service receive a full refund. Cancellations within 24 hours may be subject to a cancellation fee. No-shows by clients are non-refundable. No-shows by providers result in a full refund.

6. Provider Obligations

Providers must: arrive on time, deliver services professionally, maintain client confidentiality, and accurately represent their qualifications. Misrepresentation may result in permanent suspension.

7. Client Obligations

Clients must: provide a safe working environment, be present or arrange access at the scheduled time, and treat providers with respect.

8. Liability

NestCareGh verifies provider identities but does not guarantee the quality of services rendered. Our liability is limited to the amount paid for the service. We are not liable for indirect, incidental, or consequential damages.

9. Dispute Resolution

Disputes should first be submitted through our complaint system. Unresolved disputes may be escalated to mediation under Ghanaian law. These terms are governed by the laws of the Republic of Ghana.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the Platform after changes constitutes acceptance of the revised terms.

11. Contact

For questions about these terms, contact: legal@nestcareghana.org